# Drata: Major incident: AIQA Processing

**Summary:** Drata reported a major AIQA outage starting 2025-07-21 19:41 UTC: an outage at its AI document processing provider caused AIQA runs to fail. It was resolved at 2025-07-21 20:17 UTC after 36 min, and Drata said it implemented a safety measure against similar regressions. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-21 19:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g846kbjcclxt](https://stspg.io/g846kbjcclxt)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/950q315r83qf@e2349888422f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AIQA Processing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-21 19:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-21 20:17 UTC
```

**6. Added: Affected components**

```diff
+ AIQA
```

**7. Added: Update** (investigating) · 2025-07-21 19:41 UTC

```diff
+ We are experiencing an outage with our AI document processing provider, causing AIQA runs to fail. We are investigating the issue in order to determine root cause and possible mitigation. We will post another update at 4:00PM EST.
```

**8. Added: Update** (resolved) · 2025-07-21 20:17 UTC

```diff
+ This incident has now been resolved, and we have implemented a safety measure to counteract future regressions of this nature.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-21 19:41 UTC | Major incident: AIQA Processing (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id4a38eb06a9a93 · Markdown: https://rewindex.com/change/id4a38eb06a9a93.md · JSON: https://rewindex.com/api/v1/changes/id4a38eb06a9a93 · Generated 2026-10-18T02:55:07.866Z