# Trello: Major incident: Users experiencing issues with Email to Board failing

**Summary:** Trello’s Email to Board failed for some users in a major-impact outage from 2025-07-15 03:43 UTC to 2025-07-15 05:45 UTC, lasting 2 h 2 min. Trello reverted a faulty internal configuration to restore functionality; users can resubmit failed emails to create cards. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-15 03:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qkxk74nx51rx](https://stspg.io/qkxk74nx51rx)
- [Company: Trello](https://rewindex.com/company/trello.md)
- Versions: before (none: first archived) → after incident\_version:114/0bs9tk5dh7qb@84ee5f42714a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users experiencing issues with Email to Board failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-15 03:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-15 05:45 UTC
```

**6. Added: Affected components**

```diff
+ API, Atlassian Support Knowledge Base, Atlassian Support - Support Portal, Atlassian Support Ticketing, Trello.com
```

**7. Added: Update** (investigating) · 2025-07-15 03:43 UTC

```diff
+ We are aware of some users experiencing issues where Email to Board functionality is failing with an error message similar to 'This message could not be delivered due to a recipient error. Please try again later.' Our team is investigating with urgency and will provide an update as soon as possible.
```

**8. Added: Update** (investigating) · 2025-07-15 05:17 UTC

```diff
+ Our team is continuing to investigate the cause of errors relating to Email to Board actions in Trello.  For those continuing to experience issues with Email to Board we encourage users to manually create their cards in Trello directly in the meantime. We apologise for any inconvenience caused and we will provide further updates as the investigation continues.
```

**9. Added: Update** (resolved) · 2025-07-15 05:45 UTC

```diff
+ Our team has been able to identify a faulty configuration internally that was causing the errors relating to Email to Board functionality in Trello. The faulty configuration has now been reverted and Email to Board functionality should now be working as expected. For those that experienced Email to Board failures these emails can now be re-submitted if required to create the cards in Trello. We apologise again for any inconvenience caused by this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-15 03:43 UTC | Major incident: Users experiencing issues with Email to Board failing (this change) | outage |

All Trello changes: [timeline](https://rewindex.com/company/trello/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id47e0e870f5f63 · Markdown: https://rewindex.com/change/id47e0e870f5f63.md · JSON: https://rewindex.com/api/v1/changes/id47e0e870f5f63 · Generated 2026-10-18T02:29:46.370Z