# Brex: Critical incident: Expense service unavailable

**Summary:** Brex’s Expense service was unavailable, affecting Spend Management, with impact rated critical. The incident started at 2026-01-09 19:43 UTC and was resolved at 2026-01-09 20:48 UTC, lasting 1 h 4 min. Brex reported a fix in place at 20:20 UTC but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-09 19:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ljsvp33s8s94](https://stspg.io/ljsvp33s8s94)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/bl0bfnkmq0nt@a5eba918f987
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Expense service unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-09 19:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-09 20:48 UTC
```

**6. Added: Affected components**

```diff
+ Spend Management
```

**7. Added: Update** (investigating) · 2026-01-09 19:43 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-01-09 20:11 UTC

```diff
+ We have identified the issue and are working on a fix.
```

**9. Added: Update** (monitoring) · 2026-01-09 20:20 UTC

```diff
+ We have identified the issue and have a fix in place.
```

**10. Added: Update** (resolved) · 2026-01-09 20:48 UTC

```diff
+ We have resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-09 19:43 UTC | Critical incident: Expense service unavailable (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id462fe4f41ea10 · Markdown: https://rewindex.com/change/id462fe4f41ea10.md · JSON: https://rewindex.com/api/v1/changes/id462fe4f41ea10 · Generated 2026-10-18T01:52:16.303Z