# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-16 08:02 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20004438](https://status.salesforce.com/incidents/20004438)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004438@f9477192afe9
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20004438.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-16 08:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-16 09:38 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service
```

**7. Added: Update** (update) · 2026-09-18 23:23 UTC

```diff
+ We're aware of an issue that impacted multiple instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal. One of our core system components experienced increased load, which limited its capacity to process requests. We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end.  We rolled out a fix that resolved the issue and fully restored services. For more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433.  We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

**8. Added: Update** (update) · 2026-09-18 23:24 UTC

```diff
+ During our investigation we’ve identified some instances to have a different scope of impact as initially understood and communicated in the supplemental Trust post: https://status.salesforce.com/incidents/20004434.  As a result, we’ve adjusted its status and created this one to facilitate this new understanding. We thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-16 08:02 UTC | Major incident: Service Disruption: Core Service (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id3a9ebcd56a83f · Markdown: https://rewindex.com/change/id3a9ebcd56a83f.md · JSON: https://rewindex.com/api/v1/changes/id3a9ebcd56a83f · Generated 2026-10-18T08:06:09.034Z