# GitLab: Major incident: Investigating GitLab.com Access Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-27 07:12 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8fe3650d937e47612f72fb](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8fe3650d937e47612f72fb)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a8fe3650d937e47612f72fb@48560d9b5e0b
- Change 1 of 1 for this incident

Incident page (full timeline): [Investigating GitLab.com Access Issues](https://rewindex.com/company/gitlab/incidents/6a8fe3650d937e47612f72fb.md)
## What changed

**1. Added: Title**

```diff
+ Investigating GitLab.com Access Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-27 07:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-27 09:35 UTC
```

**6. Added: Affected components**

```diff
+ API, Website
```

**7. Added: Update** (investigating) · 2026-08-27 07:12 UTC

```diff
+ We are currently investigating reports of connectivity issues affecting some users accessing GitLab.com.
```

**8. Added: Update** (monitoring) · 2026-08-27 07:41 UTC

```diff
+ We have identified a temporary filtering event by an upstream provider that affected some traffic to GitLab.com. The event has ended, and we are working with our service provider to investigate the cause and prevent recurrence. We are monitoring the situation to ensure that services have returned to normal.
```

**9. Added: Update** (resolved) · 2026-08-27 09:35 UTC

```diff
+ Our upstream provider mitigated a genuine distributed HTTP DDoS attack against gitlab.com, but incorrectly blocked a small amount of legitimate traffic. This has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-27 07:12 UTC | Major incident: Investigating GitLab.com Access Issues (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id38fe9f75df3f2 · Markdown: https://rewindex.com/change/id38fe9f75df3f2.md · JSON: https://rewindex.com/api/v1/changes/id38fe9f75df3f2 · Generated 2026-10-18T12:19:05.943Z