# dbt Labs: Critical incident: Job runs failing at the git clone step

**Summary:** dbt Labs reported a critical outage from 2026-07-21 07:45 UTC to 2026-07-21 12:52 UTC (5 h 7 min). Scheduled, CI, and API-triggered GitHub job runs failed at “Clone git repository” across all regions (multi-tenant and single-tenant) because of upstream GitHub SSH deploy key authentication failures. GitHub resolved the issue; failed runs can be retried. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-21 07:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.getdbt.com/incidents/01KY237DKMERZX2SJ72DE149G1](https://status.getdbt.com/incidents/01KY237DKMERZX2SJ72DE149G1)
- [Company: dbt Labs](https://rewindex.com/company/dbt-labs.md)
- Versions: before (none: first archived) → after incident\_version:143/01KY237DKMERZX2SJ72DE149G1@bdab0fdc1dd8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Job runs failing at the git clone step
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-21 07:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-21 12:52 UTC
```

**6. Added: Update** (investigating) · 2026-07-21 07:45 UTC

```diff
+ We're investigating an issue with repository cloning that is causing scheduled, CI, and API-triggered job runs to fail at the "Clone git repository" step. This is impacting job runs across all regions (multi-tenant and single-tenant) anytime after approximately 3:40 AM ET (07:40 UTC). The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
```

**7. Added: Update** (identified) · 2026-07-21 10:31 UTC

```diff
+ We have identified the cause as an upstream GitHub incident affecting SSH authentication for deploy keys. Because the dbt platform uses deploy keys to clone Git repositories, scheduled, CI, and API-triggered runs that clone from GitHub are failing at the "Clone git repository" step with a Permission denied (publickey) error. Runs that connect to other providers (for example GitLab or Azure DevOps) are not affected. This is being addressed on GitHub's side. You can follow their progress here: https://www.githubstatus.com/incidents/g40zcbvchny4 We are monitoring closely and will provide an update as soon as GitHub's mitigation takes effect or we have more information.
```

**8. Added: Update** (monitoring) · 2026-07-21 11:45 UTC

```diff
+ GitHub has resolved the upstream incident affecting SSH deploy key authentication. As of approximately 7:45 AM ET (11:45 UTC), git clone error rates have returned to pre-incident levels and job runs are completing normally again. Any runs that failed during the incident can now be retried. We are continuing to monitor to confirm full and sustained recovery before marking this incident resolved.
```

**9. Added: Update** (resolved) · 2026-07-21 12:52 UTC

```diff
+ This incident is resolved. Scheduled, CI, and API-triggered job runs that clone from GitHub were failing at the "Clone git repository" step due to an upstream GitHub incident affecting SSH deploy key authentication. GitHub has resolved the underlying issue. Git clone error rates on the dbt platform have returned to normal and remained stable. Job runs are operating as expected, and any runs that failed during the incident can be safely retried. We apologize for the disruption and thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-21 07:45 UTC | Critical incident: Job runs failing at the git clone step (this change) | outage |

All dbt Labs changes: [timeline](https://rewindex.com/company/dbt-labs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id3327026ba8a90 · Markdown: https://rewindex.com/change/id3327026ba8a90.md · JSON: https://rewindex.com/api/v1/changes/id3327026ba8a90 · Generated 2026-10-18T00:38:46.109Z