# WorkOS: Major incident: Static asset delivery failures

**Summary:** WorkOS reported a major AuthKit and Core Services - AuthKit outage affecting static asset delivery to end users with strict network allowlists. It started at 2026-09-02 16:39 UTC and was resolved at 2026-09-02 19:06 UTC, lasting 2 h 26 min. WorkOS mitigated the issue and confirmed delivery rates had recovered. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-02 16:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fwys6yzs3dqg](https://stspg.io/fwys6yzs3dqg)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/6dj68f9h4k3h@fbc3c684280e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Static asset delivery failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 16:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 19:06 UTC
```

**6. Added: Affected components**

```diff
+ AuthKit, Core Services - AuthKit
```

**7. Added: Update** (identified) · 2026-09-02 16:39 UTC

```diff
+ We have identified increased failures delivering static assets to end users with strict network allowlists. A fix is in progress.
```

**8. Added: Update** (monitoring) · 2026-09-02 18:33 UTC

```diff
+ We have mitigated the issue and are continuing to monitor.
```

**9. Added: Update** (resolved) · 2026-09-02 19:06 UTC

```diff
+ Static assets delivery rates have recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 16:39 UTC | Major incident: Static asset delivery failures (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id30450753cae19 · Markdown: https://rewindex.com/change/id30450753cae19.md · JSON: https://rewindex.com/api/v1/changes/id30450753cae19 · Generated 2026-10-18T03:32:08.859Z