# Iterable: Critical incident: Iterable Application Issues in US Datacenter

**Summary:** Iterable reported a critical US-region application and API outage starting 2026-07-16 09:27 UTC, resolved at 2026-07-16 10:07 UTC (39 min). Engineering deployed a fix across the US environment; successful logins resumed, and all sends and journeys that may have been delayed were processed by resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-16 09:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qfrkr3pm25st](https://stspg.io/qfrkr3pm25st)
- [Company: Iterable](https://rewindex.com/company/iterable.md)
- Versions: before (none: first archived) → after incident\_version:247/hrxd04txdms7@35b8f3c09f99
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Iterable Application Issues in US Datacenter
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-16 09:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 10:07 UTC
```

**6. Added: Affected components**

```diff
+ Global Analytics Processing, Global API Ingestion, Global API Success, Global Campaign Sends, Global Catalog, Global Journey Processing, Global Links, Global Partner Webhooks, Global Proof Sends, Global System Webhooks, Global Web Application
```

**7. Added: Update** (investigating) · 2026-07-16 09:27 UTC

```diff
+ We are currently investigating an issue impacting the main Iterable application in the US region.
```

**8. Added: Update** (identified) · 2026-07-16 09:41 UTC

```diff
+ Iterable engineering has identified the issue and is currently deployed a fix across the US environment.  We are starting to see successful logins on the Iterable application.
```

**9. Added: Update** (identified) · 2026-07-16 09:43 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (resolved) · 2026-07-16 10:07 UTC

```diff
+ The issues with the Iterable application and API are now resolved and all sends and journeys that may have been delayed during the impact window have now been processed.  Please reach out to Support if you continue to experience any issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 09:27 UTC | Critical incident: Iterable Application Issues in US Datacenter (this change) | outage |

All Iterable changes: [timeline](https://rewindex.com/company/iterable/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id2e174a3b68f23 · Markdown: https://rewindex.com/change/id2e174a3b68f23.md · JSON: https://rewindex.com/api/v1/changes/id2e174a3b68f23 · Generated 2026-10-18T00:38:34.585Z