# Hootsuite: Major incident: Hootsuite Analytics loading difficulties

**Summary:** Hootsuite reported a major incident affecting Analytics and Planner Calendar, causing slow loading or an "unexpected error occurred" message. It started at 2026-06-23 19:03 UTC and was resolved at 2026-06-23 20:34 UTC, lasting 1 h 30 min. A fix was released at 19:32 UTC, reducing errors. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-23 19:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qn4cf8q3k959](https://stspg.io/qn4cf8q3k959)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)
- Versions: before (none: first archived) → after incident\_version:245/153smxxwshlg@379d04fff375
- Change 1 of 1 for this incident

Incident page (full timeline): [Hootsuite Analytics loading difficulties](https://rewindex.com/company/hootsuite/incidents/153smxxwshlg.md)
## What changed

**1. Added: Title**

```diff
+ Hootsuite Analytics loading difficulties
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-23 19:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-23 20:34 UTC
```

**6. Added: Affected components**

```diff
+ Hootsuite Web Application
```

**7. Added: Update** (identified) · 2026-06-23 19:03 UTC

```diff
+ Hey there. We are experiencing issues with Hootsuite Analytics. You may experience difficulty loading the Analytics section in Hootsuite. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to our status page to receive status updates.
```

**8. Added: Update** (identified) · 2026-06-23 19:22 UTC

```diff
+ Our teams have identified that the loading issue affecting Hootsuite Analytics is also impacting the Hootsuite Planner Calendar. You may experience slow loading or an "unexpected error occurred" message when attempting to access Hootsuite Analytics or the Hootsuite Planner. Our team is working to fix this as quickly as possible. Thank you for your patience.
```

**9. Added: Update** (monitoring) · 2026-06-23 19:32 UTC

```diff
+ A fix has been released to address the loading issues affecting Hootsuite Analytics and the Hootsuite Planner Calendar. We are seeing a reduction in errors and will continue monitoring the situation. If you continue to experience any issues, please reach out to our customer support team.
```

**10. Added: Update** (resolved) · 2026-06-23 20:34 UTC

```diff
+ We have resolved the loading issues impacting Hootsuite Analytics and the Planner Calendar. If you continue to have issues successfully loading Hootsuite Analytics or the Planner Calendar please reach out to our customer support team.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-23 19:03 UTC | Major incident: Hootsuite Analytics loading difficulties (this change) | outage |

All Hootsuite changes: [timeline](https://rewindex.com/company/hootsuite/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id2bc5d34827892 · Markdown: https://rewindex.com/change/id2bc5d34827892.md · JSON: https://rewindex.com/api/v1/changes/id2bc5d34827892 · Generated 2026-10-19T02:00:34.153Z