# Cursor: Major incident: Investigating service degradation — Cloud Agents and Grok Bot

**Summary:** Cursor reported a major service degradation affecting some Cloud Agents and Grok Bot features, starting at 2026-10-06 19:27 UTC and resolved at 2026-10-06 22:06 UTC, lasting 2 h 39 min. Grok Bot was restored at 10-06 21:25 UTC while Cloud Agents degradation remained under investigation; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-06 19:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s72y0jp0bgtt](https://stspg.io/s72y0jp0bgtt)
- [Company: Cursor](https://rewindex.com/company/cursor.md)
- Versions: before (none: first archived) → after incident\_version:11/bccntkmymws0@f1fb814fcba2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating service degradation — Cloud Agents and Grok Bot
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-06 19:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-06 22:06 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Agents, Grok Bot
```

**7. Added: Update** (investigating) · 2026-10-06 19:27 UTC

```diff
+ We are investigating a service degradation affecting some Cloud Agents and Grok Bot features.
```

**8. Added: Update** (investigating) · 2026-10-06 21:23 UTC

```diff
+ We are currently investigating this issue. We will provide updates as more information becomes available.
```

**9. Added: Update** (investigating) · 2026-10-06 21:25 UTC

```diff
+ Grok Bot has been restored. We are continuing to investigate a service degradation affecting some Cloud Agents.
```

**10. Added: Update** (resolved) · 2026-10-06 22:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-06 19:27 UTC | Major incident: Investigating service degradation — Cloud Agents and Grok Bot (this change) | degradation |

All Cursor changes: [timeline](https://rewindex.com/company/cursor/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id278f8fe132591 · Markdown: https://rewindex.com/change/id278f8fe132591.md · JSON: https://rewindex.com/api/v1/changes/id278f8fe132591 · Generated 2026-10-18T00:38:56.848Z