# Gusto: Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.

**Summary:** Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to the help center for support. The incident started at 2024-03-19 21:13 UTC and was resolved at 2024-03-19 21:55 UTC, lasting 42 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-03-19 21:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4yll1dfw8sc1](https://stspg.io/4yll1dfw8sc1)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/00pcf64wd3y9@3c488f8e0319
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-03-19 21:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-03-19 21:55 UTC
```

**6. Added: Affected components**

```diff
+ Phone System
```

**7. Added: Update** (investigating) · 2024-03-19 21:13 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2024-03-19 21:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-03-19 21:13 UTC | Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience. (this change) | degradation |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id26fe0b27a9a1b · Markdown: https://rewindex.com/change/id26fe0b27a9a1b.md · JSON: https://rewindex.com/api/v1/changes/id26fe0b27a9a1b · Generated 2026-10-18T02:55:36.127Z