# Salesforce: Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-29 08:15 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20003986](https://status.salesforce.com/incidents/20003986)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003986@2b152f7f0540
- Change 1 of 1 for this incident

Incident page (full timeline): [Salesforce Data Cloud Feature Disruption: Customer360 Audiences](https://rewindex.com/company/salesforce/incidents/20003986.md)
## What changed

**1. Added: Title**

```diff
+ Salesforce Data Cloud Feature Disruption: Customer360 Audiences
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-29 08:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-05 03:09 UTC
```

**6. Added: Affected components**

```diff
+ 486 instances, Customer360 Audiences
```

**7. Added: Update** (update) · 2026-05-05 01:00 UTC

```diff
+ On May 1, 2026 at 15:15 UTC we detected a feature disruption impacting the Data Cloud CRM Connector. Customers may experience data stream jobs failing or getting stuck. We are investigating the issue to identify the cause and remediate the issue. We’ll provide an update in the next 60 minutes or sooner, if additional information becomes available. 
```

**8. Added: Update** (update) · 2026-05-05 01:54 UTC

```diff
+ We are continuing to work on identifying the cause of the issue, including partnering with our third-party provider to analyze logs to identify the cause of the errors. We’ll provide an update in the next 60 minutes or sooner, if additional information becomes available. 
```

**9. Added: Update** (update) · 2026-05-05 03:06 UTC

```diff
+ We have determined that the issue is occurring due to insufficient infrastructure capacity. In collaboration with our third-party provider, we have rolled back a recent change, and are now monitoring how jobs are performing. We’ll provide another update in the next 60 minutes or sooner, if additional information becomes available. 
```

**10. Added: Update** (update) · 2026-05-05 04:03 UTC

```diff
+ At 03:09 UTC, on May 5, 2026, we've resolved the issue following the rollback of the recent change in collaboration with our third-party provider. The data stream jobs are now processing normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

**11. Added: Update** (update) · 2026-05-05 04:19 UTC

```diff
+ Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-29 08:15 UTC | Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id22863ec0ff067 · Markdown: https://rewindex.com/change/id22863ec0ff067.md · JSON: https://rewindex.com/api/v1/changes/id22863ec0ff067 · Generated 2026-10-18T11:25:11.249Z