# Vanta: Major incident: Issues installing Vanta Device Monitor

**Summary:** Vanta Device Monitor installations were failing in a major-impact outage that started at 2025-10-20 21:11 UTC and lasted 14 min. Vanta marked it resolved at 2025-10-20 21:25 UTC, stating installations should function as expected; no cause or specific fix was disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 21:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dbmf0nhhd50b](https://stspg.io/dbmf0nhhd50b)
- [Company: Vanta](https://rewindex.com/company/vanta.md)
- Versions: before (none: first archived) → after incident\_version:322/n58k2fvvjtrn@bab43f281dba
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues installing Vanta Device Monitor
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 21:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 21:25 UTC
```

**6. Added: Affected components**

```diff
+ Vanta Device Monitor
```

**7. Added: Update** (identified) · 2025-10-20 21:11 UTC

```diff
+ We have identified an issue where the Vanta Device Monitor is not installing successfully. Our team is investigating the root cause and will provide an update as soon as possible.
```

**8. Added: Update** (resolved) · 2025-10-20 21:25 UTC

```diff
+ This incident has been resolved, and installing the Vanta Device Monitor should be functioning as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 21:11 UTC | Major incident: Issues installing Vanta Device Monitor (this change) | outage |

All Vanta changes: [timeline](https://rewindex.com/company/vanta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id20ead60c87ec4 · Markdown: https://rewindex.com/change/id20ead60c87ec4.md · JSON: https://rewindex.com/api/v1/changes/id20ead60c87ec4 · Generated 2026-10-18T02:54:11.851Z