# Monday.com: Critical incident: Planned Mainatance - August 5

**Summary:** Monday.com reported critical connectivity issues affecting AUS - Platform, EU - Platform, Platform, and US - Platform, starting 2026-09-05 08:31 UTC. A fix was implemented at 09-05 09:45 UTC; the incident was resolved at 2026-09-05 10:39 UTC, with a reported duration of 2 h 7 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-05 08:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cq5s0g4fk3br](https://stspg.io/cq5s0g4fk3br)
- [Company: Monday.com](https://rewindex.com/company/monday-com.md)
- Versions: before (none: first archived) → after incident\_version:109/kjz66hsmfctj@bc9182da4fd1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Planned Mainatance - August 5
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-05 08:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-05 10:39 UTC
```

**6. Added: Affected components**

```diff
+ AUS - Platform, EU - Platform, Platform, US - Platform
```

**7. Added: Update** (investigating) · 2026-09-05 08:31 UTC

```diff
+ We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.
```

**8. Added: Update** (investigating) · 2026-09-05 08:32 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-09-05 08:40 UTC

```diff
+ We are currently investigating and working on the platform to gain access back to it.
```

**10. Added: Update** (investigating) · 2026-09-05 08:52 UTC

```diff
+ We are continuing to investigate this issue.
```

**11. Added: Update** (identified) · 2026-09-05 09:00 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**12. Added: Update** (monitoring) · 2026-09-05 09:45 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**13. Added: Update** (monitoring) · 2026-09-05 10:03 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**14. Added: Update** (resolved) · 2026-09-05 10:39 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-05 08:31 UTC | Critical incident: Planned Mainatance - August 5 (this change) | outage |

All Monday.com changes: [timeline](https://rewindex.com/company/monday-com/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id208115a2a1e36 · Markdown: https://rewindex.com/change/id208115a2a1e36.md · JSON: https://rewindex.com/api/v1/changes/id208115a2a1e36 · Generated 2026-10-18T02:31:52.454Z