# MongoDB Atlas: Major incident: MongoDB Atlas: Email notifications may be failing

**Summary:** MongoDB Atlas reported a major-impact MongoDB Cloud incident in which some users may not have received email notifications. It started at 2026-03-02 15:50 UTC and was resolved at 2026-03-02 16:28 UTC, lasting 38 min; MongoDB confirmed email notifications were being sent successfully. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-02 15:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3fx0hpw59xhw](https://stspg.io/3fx0hpw59xhw)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)
- Versions: before (none: first archived) → after incident\_version:152/sx5zh206myxg@6a67ed352ad6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ MongoDB Atlas: Email notifications may be failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-02 15:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-02 16:28 UTC
```

**6. Added: Affected components**

```diff
+ MongoDB Cloud
```

**7. Added: Update** (investigating) · 2026-03-02 15:50 UTC

```diff
+ We are currently investigating this issue. Some users may not be receiving emails from MongoDB. We are looking into the cause and will provide an update as soon as we know more.
```

**8. Added: Update** (resolved) · 2026-03-02 16:28 UTC

```diff
+ This incident has been resolved. Email notifications are being sent successfully.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-02 15:50 UTC | Major incident: MongoDB Atlas: Email notifications may be failing (this change) | outage |

All MongoDB Atlas changes: [timeline](https://rewindex.com/company/mongodb-atlas/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id14330d6b771d7 · Markdown: https://rewindex.com/change/id14330d6b771d7.md · JSON: https://rewindex.com/api/v1/changes/id14330d6b771d7 · Generated 2026-10-18T01:54:25.093Z