# Tabnine: Major incident: No code completions

**Summary:** Tabnine reported a major outage affecting Cloud Advanced Completions: users could not get code completions. It started at 2023-01-31 17:45 UTC and was resolved at 2023-01-31 18:57 UTC, lasting 1 h 11 min. Tabnine identified corrupted configuration on its inference-engine gateway and restored service after deploying a configuration change to all servers. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-01-31 17:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/swn8g4265thf](https://stspg.io/swn8g4265thf)
- [Company: Tabnine](https://rewindex.com/company/tabnine.md)
- Versions: before (none: first archived) → after incident\_version:42/6fmfds5xldyh@13a044a97a1d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ No code completions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-01-31 17:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-01-31 18:57 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Advanced Completions, Code Completion Engines - Cloud Advanced Completions
```

**7. Added: Update** (investigating) · 2023-01-31 17:45 UTC

```diff
+ We're getting reports of users not able to get code completions
```

**8. Added: Update** (investigating) · 2023-01-31 18:01 UTC

```diff
+ We found an issue with the gateway of Tabnine inference engine. We will keep update once we have new findings.
```

**9. Added: Update** (investigating) · 2023-01-31 18:38 UTC

```diff
+ Our engineers found corrupted configuration on the gateway and working to fix it. Users should already start getting completions.
```

**10. Added: Update** (investigating) · 2023-01-31 18:55 UTC

```diff
+ The configuration change was populated to all servers. Service is back to normal.
```

**11. Added: Update** (resolved) · 2023-01-31 18:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-01-31 17:45 UTC | Major incident: No code completions (this change) | outage |

All Tabnine changes: [timeline](https://rewindex.com/company/tabnine/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/id07149c633491b · Markdown: https://rewindex.com/change/id07149c633491b.md · JSON: https://rewindex.com/api/v1/changes/id07149c633491b · Generated 2026-10-18T01:30:42.578Z