# Ably: Major incident: Elevated Realtime errors in EU regions

**Summary:** Ably reported a major incident with elevated Realtime errors affecting Pub/Sub Channels in Europe (Frankfurt) and Europe (Ireland), plus Push Notifications in Europe (Ireland). It started at 2025-08-13 12:47 UTC and was resolved at 2025-08-13 13:25 UTC; the computed duration was 37 min. No cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-13 12:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wp302vjbyfn7](https://stspg.io/wp302vjbyfn7)
- [Company: Ably](https://rewindex.com/company/ably.md)
- Versions: before (none: first archived) → after incident\_version:173/7ql6x8r1vw23@4e93965f4aad
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Realtime errors in EU regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-13 12:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-13 13:25 UTC
```

**6. Added: Affected components**

```diff
+ Ably Pub/Sub Channels - Europe (Frankfurt), Ably Pub/Sub Channels - Europe (Ireland), Ably Push Notifications - Push Notifications - Europe (Ireland), Europe (Frankfurt), Europe (Ireland), Push Notifications - Europe (Ireland)
```

**7. Added: Update** (investigating) · 2025-08-13 12:47 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-08-13 13:12 UTC

```diff
+ Issue has been resolved, we are monitoring.
```

**9. Added: Update** (resolved) · 2025-08-13 13:25 UTC

```diff
+ The incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-13 12:47 UTC | Major incident: Elevated Realtime errors in EU regions (this change) | outage |

All Ably changes: [timeline](https://rewindex.com/company/ably/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id026f35819ea9c · Markdown: https://rewindex.com/change/id026f35819ea9c.md · JSON: https://rewindex.com/api/v1/changes/id026f35819ea9c · Generated 2026-10-18T02:28:10.961Z