# Bunny.net: Major incident: Video Playback and Encoding Failures on Bunny Stream

**Summary:** Bunny Stream had a major playback and upload outage from 2026-09-03 13:47 UTC to 2026-09-03 15:38 UTC (1 h 51 min), caused by a backend database issue triggering video-server timeouts. The issue was resolved; failed uploads need re-uploading, while existing transcoding videos were retained but could show inaccurate status. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-03 13:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kxy8s177tc7x](https://stspg.io/kxy8s177tc7x)
- [Company: Bunny.net](https://rewindex.com/company/bunny-net.md)
- Versions: before (none: first archived) → after incident\_version:81/52gtrml7y05t@cf645a7fbf17
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Video Playback and Encoding Failures on Bunny Stream
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 13:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 15:38 UTC
```

**6. Added: Affected components**

```diff
+ Stream Service, Stream - Stream Service, Stream - Stream - Transcoding Service, Stream - Transcoding Service
```

**7. Added: Update** (investigating) · 2026-09-03 13:47 UTC

```diff
+ Our Engineering team are currently investigating an issue on our Stream platform of playback failures on our embedded players, as well as upload failures to our platform.
```

**8. Added: Update** (monitoring) · 2026-09-03 14:00 UTC

```diff
+ We have identified a backend database issue which had caused a timeout across our video servers (to include our player and uploading process). The problem was rectified and we are now monitoring the situation.
```

**9. Added: Update** (monitoring) · 2026-09-03 14:01 UTC

```diff
+ We are observing some isolated issues on the back of the fix. We are working to fully restore the process on our platform.
```

**10. Added: Update** (monitoring) · 2026-09-03 14:25 UTC

```diff
+ We have confirmed that all services have fully resumed. Our Engineering team are currently monitoring the situation.  Playback has now fully resumed without issue. New uploads during the outage have failed and thus would need re-uploading. Existing transcoding videos were not lost, however the status reported on some of these videos may be inaccurate as a result.
```

**11. Added: Update** (resolved) · 2026-09-03 15:38 UTC

```diff
+ This issue is now fully resolved. Our Engineering team have identified additional guardrails to prevent this specific issue from happening in future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 13:47 UTC | Major incident: Video Playback and Encoding Failures on Bunny Stream (this change) | outage |

All Bunny.net changes: [timeline](https://rewindex.com/company/bunny-net/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icff98ac1c6715d · Markdown: https://rewindex.com/change/icff98ac1c6715d.md · JSON: https://rewindex.com/api/v1/changes/icff98ac1c6715d · Generated 2026-10-18T02:31:28.736Z