# Notion: Major incident: Issues managing email addresses and aliases

**Summary:** Notion reported a major incident affecting some users managing email addresses or adding an alias in account settings. It started at 2026-09-11 17:23 UTC and was resolved at 2026-09-11 20:04 UTC, lasting 2 h 40 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-11 17:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://www.notion-status.com/incidents/01M28QXV3DEYNPWFBG603YPJQA](https://www.notion-status.com/incidents/01M28QXV3DEYNPWFBG603YPJQA)
- [Company: Notion](https://rewindex.com/company/notion.md)
- Versions: before (none: first archived) → after incident\_version:110/01M28QXV3DEYNPWFBG603YPJQA@6c9c1f040c3d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues managing email addresses and aliases
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-11 17:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-11 20:04 UTC
```

**6. Added: Update** (identified) · 2026-09-11 17:23 UTC

```diff
+ We are investigating an issue affecting some users who attempt to manage email addresses or add an alias in account settings. Our team is working to restore normal functionality.
```

**7. Added: Update** (resolved) · 2026-09-11 20:04 UTC

```diff
+ This issue is now resolved!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-11 17:23 UTC | Major incident: Issues managing email addresses and aliases (this change) | outage |

All Notion changes: [timeline](https://rewindex.com/company/notion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icfe77954dbe1e8 · Markdown: https://rewindex.com/change/icfe77954dbe1e8.md · JSON: https://rewindex.com/api/v1/changes/icfe77954dbe1e8 · Generated 2026-10-18T01:30:11.514Z