# Astronomer: Critical incident: Tasks getting stuck in the queued state and failing

**Summary:** Astronomer reported a critical incident involving tasks stuck queued or failing on several hosted deployments, initially citing worker autoscaler scaling issues. It started at 2026-10-01 22:40 UTC and was resolved at 2026-10-01 23:47 UTC, lasting 1 h 7 min; the final update called it a false alert and said multiple deployments were not affected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-01 22:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.astronomer.io/incidents/01M3WT0XXCDDNQG63T7PA89QV0](https://status.astronomer.io/incidents/01M3WT0XXCDDNQG63T7PA89QV0)
- [Company: Astronomer](https://rewindex.com/company/astronomer.md)
- Versions: before (none: first archived) → after incident\_version:135/01M3WT0XXCDDNQG63T7PA89QV0@c40f5d6b6d2f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Tasks getting stuck in the queued state and failing
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-01 22:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-01 23:47 UTC
```

**6. Added: Update** (investigating) · 2026-10-01 22:40 UTC

```diff
+ We have identified several hosted deployments where tasks are getting stuck in the queued state and failing. This is happening the worker autoscaler is having issues with scaling up workers to run tasks. We are investigating the cause of this.
```

**7. Added: Update** (resolved) · 2026-10-01 23:47 UTC

```diff
+ Our development team has concluded that this was a false alert. It is not affecting multiple deployments.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-01 22:40 UTC | Critical incident: Tasks getting stuck in the queued state and failing (this change) | outage |

All Astronomer changes: [timeline](https://rewindex.com/company/astronomer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icfe14e51b839b1 · Markdown: https://rewindex.com/change/icfe14e51b839b1.md · JSON: https://rewindex.com/api/v1/changes/icfe14e51b839b1 · Generated 2026-10-18T00:38:57.776Z