# Stream (GetStream): Major incident: Elevated API Errors on us-east

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2021-12-08 07:20 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/xtbwft97rz5z](https://stspg.io/xtbwft97rz5z)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)
- Versions: before (none: first archived) → after incident\_version:704/py272dwczrzy@e4e5609c1ede
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated API Errors on us-east](https://rewindex.com/company/getstream/incidents/py272dwczrzy.md)
## What changed

**1. Added: Title**

```diff
+ Elevated API Errors on us-east
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-08 07:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-08 12:43 UTC
```

**6. Added: Affected components**

```diff
+ us-east, US-East - Chat - API
```

**7. Added: Update** (investigating) · 2021-12-08 07:20 UTC

```diff
+ We're experiencing an elevated level of API errors and are currently looking into the issue. This issue affects one shard only in our us-east region.
```

**8. Added: Update** (identified) · 2021-12-08 08:55 UTC

```diff
+ The issue has been identified and a fix is being implemented. A temporary remediation has been put in place to mitigate the ongoing issue.
```

**9. Added: Update** (monitoring) · 2021-12-08 09:02 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2021-12-08 11:04 UTC

```diff
+ The issue of this morning propagated to an additional component of our infrastructure intended to dispatch messages to the end users via websocket protocol. Our team tried to mitigate the issue and the problem seems to be resolved now. We are still monitoring the situation closely.
```

**11. Added: Update** (resolved) · 2021-12-08 12:43 UTC

```diff
+ The incident has been resolved. A post-mortem will follow.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-08 07:20 UTC | Major incident: Elevated API Errors on us-east (this change) | major |

All Stream (GetStream) changes: [timeline](https://rewindex.com/company/getstream/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icf9547c7ed3e08 · Markdown: https://rewindex.com/change/icf9547c7ed3e08.md · JSON: https://rewindex.com/api/v1/changes/icf9547c7ed3e08 · Generated 2026-10-20T00:00:36.213Z