# Fly.io: Major incident: Upstash unavailability in FRA region

**Summary:** A major Upstash outage started 2026-09-23 12:42 UTC and resolved 2026-09-24 07:22 UTC (18 h 39 min). Redis connection timeouts affected databases hosted in fra or gig and clients routed through either region, including databases elsewhere. Replicas failed to finish draining during a planned rolling upgrade and remained out of service; a fix was implemented. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-23 12:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.flyio.net/incidents/01M376272WGYT2F3BJ9ZK1WDYB](https://status.flyio.net/incidents/01M376272WGYT2F3BJ9ZK1WDYB)
- [Company: Fly.io](https://rewindex.com/company/fly-io.md)
- Versions: before (none: first archived) → after incident\_version:186/01M376272WGYT2F3BJ9ZK1WDYB@990b6902facf
- Change 1 of 1 for this incident

Incident page (full timeline): [Upstash unavailability in FRA region](https://rewindex.com/company/fly-io/incidents/01M376272WGYT2F3BJ9ZK1WDYB.md)
## What changed

**1. Added: Title**

```diff
+ Upstash unavailability in FRA region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 12:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-24 07:22 UTC
```

**6. Added: Update** (investigating) · 2026-09-23 12:42 UTC

```diff
+ We are investigating an issue affecting Upstash services in the fra region. Customers may experience connection failures or service unavailability. We are working with Upstash to identify the cause and restore service. We’ll provide an update as soon as we have more information.
```

**7. Added: Update** (monitoring) · 2026-09-23 13:08 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**8. Added: Update** (resolved) · 2026-09-23 14:03 UTC

```diff
+ This incident has been resolved.
```

**9. Added: Update** (resolved) · 2026-09-24 07:22 UTC

```diff
+ Impact From about 12:00 to 13:05 UTC, some clients got connection timeouts to their Redis databases. Affected were databases hosted in fra or gig, and clients whose connections were routed through fra or gig, even if their database is hosted in another region. What happened During a planned rolling upgrade, replicas in fra and gig did not finish draining and were left out of service. They were returned to Fly routing before they were ready to accept connections. Connections routed to them then timed out. What we're changing • We will be adding tooling to return a replica to service safely after maintenance. • We will be adding safety checks to our upgrade process. • We will make the upgrade procedure more resilient to errors like this one.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 12:42 UTC | Major incident: Upstash unavailability in FRA region (this change) | outage |

All Fly.io changes: [timeline](https://rewindex.com/company/fly-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icf56c09ea379ce · Markdown: https://rewindex.com/change/icf56c09ea379ce.md · JSON: https://rewindex.com/api/v1/changes/icf56c09ea379ce · Generated 2026-10-19T03:01:04.937Z