# Sentry: Major incident: Account emails not being delivered

> Major incident: Account emails not being delivered. Detected 2026-11-11 by Rewindex: what changed on Sentry’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/icef88480f9133c
Last updated: 2026-11-11T07:53:48Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-11 07:52 UTC · Detected: 2026-11-11 07:53 UTC
- [Source: https://status.sentry.io/incidents/f51kdttk60mx](https://status.sentry.io/incidents/f51kdttk60mx)
- [Company: Sentry](https://rewindex.com/company/sentry.md)
- Versions: before (none: first archived) → after incident\_version:288/f51kdttk60mx@1fcf48af6c81
- Change 1 of 2 for this incident

Incident page (full timeline): [Account emails not being delivered](https://rewindex.com/company/sentry/incidents/f51kdttk60mx.md)
## What changed

**1. Added: Title**

```diff
+ Account emails not being delivered
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-11 07:52 UTC
```

**5. Added: Affected components**

```diff
+ Email, Notification Delivery - Email
```

**6. Added: Update** (investigating) · 2026-11-11 07:52 UTC

```diff
+ Since 21:37 UTC on November 10, some account emails from Sentry have not been delivered. This includes email address verification, adding new email addresses, and emails sent when you create an account or organization. Organization invites and password reset emails may also be affected. Alert and notification emails are being delivered as normal. We're investigating and working on a fix. Emails sent during this time may not arrive, so you might need to request a new verification email, invite or password reset once this is resolved. We'll post another update within the next hour.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-11 07:52 UTC | Major incident: Account emails not being delivered (this change) | outage |
| 2026-11-11 08:43 UTC | [Incident updated: Account emails not being delivered](https://rewindex.com/change/r0f7a982a2e4010.md) | Normal progress |

Next: [change](https://rewindex.com/change/r0f7a982a2e4010.md) · All Sentry changes: [timeline](https://rewindex.com/company/sentry/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Account emails not being delivered on Sentry’s status page, changed 2026-11-11 07:52 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/icef88480f9133c
- Citation: Sentry, “Major incident: Account emails not being delivered” (2026-11-11 07:52 UTC). Archived by Rewindex: https://rewindex.com/change/icef88480f9133c (CC BY 4.0).
- Markdown link: `[Sentry: Major incident: Account emails not being delivered (2026-11-11)](https://rewindex.com/change/icef88480f9133c)`


---
Canonical: https://rewindex.com/change/icef88480f9133c · Markdown: https://rewindex.com/change/icef88480f9133c.md · JSON: https://rewindex.com/api/v1/changes/icef88480f9133c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T14:42:06.722Z