# Salesforce: Major incident: Mule Soft Service Disruption: Anypoint Partner Managerv2, Runtime Manager

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-20 06:50 UTC · Detected: 2026-10-18 05:14 UTC
- [Source: https://status.salesforce.com/incidents/20003375](https://status.salesforce.com/incidents/20003375)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003375@385c1bbb8550
- Change 1 of 1 for this incident

Incident page (full timeline): [Mule Soft Service Disruption: Anypoint Partner Managerv2, Runtime Manager](https://rewindex.com/company/salesforce/incidents/20003375.md)
## What changed

**1. Added: Title**

```diff
+ Mule Soft Service Disruption: Anypoint Partner Managerv2, Runtime Manager
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 06:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 12:33 UTC
```

**6. Added: Affected components**

```diff
+ 2 instances, Anypoint Partner Managerv2, Runtime Manager
```

**7. Added: Update** (update) · 2025-10-20 15:02 UTC

```diff
+ On October 20, 2025, at 06:50 UTC, multiple Salesforce clouds, including MuleSoft, experienced a widespread service disruption caused by a Domain Name System (DNS) issue at a third-party cloud infrastructure vendor. MuleSoft customers in the US-East-1 region experienced degraded performance in runtime and control plane services. The vendor implemented a fix forward, and we closely monitored recovery, scaling resources where needed to stabilize performance. MuleSoft services on the Anypoint Management Center - US, Runtime Manager  - US, and Anypoint Partner Manager V2 - US instances were fully restored at 12:33 UTC. This incident was part of a multi-cloud Service Disruption. Further investigation and details can be found here: https://status.salesforce.com/generalmessages/20000226  We apologize for how you and your business may have been affected by this incident. Salesforce is fully committed to minimizing downtime when incidents do occur. We also continually assess and improve our tools, processes, and architecture to provide you with the best service possible. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 06:50 UTC | Major incident: Mule Soft Service Disruption: Anypoint Partner Managerv2, Runtime Manager (this change) | degradation |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ice3fcef178a5e0 · Markdown: https://rewindex.com/change/ice3fcef178a5e0.md · JSON: https://rewindex.com/api/v1/changes/ice3fcef178a5e0 · Generated 2026-10-18T11:25:13.263Z