# WorkOS: Major incident: Elevated Webhook Latency

**Summary:** WorkOS reported major webhook delivery delays starting 2026-05-12 17:59 UTC, resolved at 2026-05-12 18:41 UTC after 41 min. The team identified the issue and implemented mitigations; webhook delivery was recovering by 18:21 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-12 17:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d9yzcrlymh66](https://stspg.io/d9yzcrlymh66)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/b0xz1xqcs2c1@eed01ee96990
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Webhook Latency
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-12 17:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-12 18:41 UTC
```

**6. Added: Update** (investigating) · 2026-05-12 17:59 UTC

```diff
+ We are seeing delays delivering webhooks. Our team is currently investigating.
```

**7. Added: Update** (identified) · 2026-05-12 18:04 UTC

```diff
+ Our team has identified the issue and is implementing mitigations.
```

**8. Added: Update** (monitoring) · 2026-05-12 18:21 UTC

```diff
+ Our team is seeing webhook delivery recover and we are continuing to monitor the situation.
```

**9. Added: Update** (resolved) · 2026-05-12 18:41 UTC

```diff
+ This has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-12 17:59 UTC | Major incident: Elevated Webhook Latency (this change) | degradation |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ice327d044acb8a · Markdown: https://rewindex.com/change/ice327d044acb8a.md · JSON: https://rewindex.com/api/v1/changes/ice327d044acb8a · Generated 2026-10-18T02:54:09.956Z