# Zilliz: Major incident: Private Link Connection Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2023-12-07 12:49 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/kcq5vl9ws35s](https://stspg.io/kcq5vl9ws35s)
- [Company: Zilliz](https://rewindex.com/company/zilliz.md)
- Versions: before (none: first archived) → after incident\_version:688/5ghbfgyqlkl4@e9e5541979ab
- Change 1 of 1 for this incident

Incident page (full timeline): [Private Link Connection Issues](https://rewindex.com/company/zilliz/incidents/5ghbfgyqlkl4.md)
## What changed

**1. Added: Title**

```diff
+ Private Link Connection Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-12-07 12:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-12-07 08:30 UTC
```

**6. Added: Update** (resolved) · 2023-12-07 08:30 UTC

```diff
+ The incident has been resolved. Due to an an incident, from 8:30 to 10:36 UTC some users were unable to connect to their clusters over private links. We estimate this affected around less than 5% of our users. Once we detected the problem, we were able to resolve it and our systems continued operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-12-07 12:49 UTC | Major incident: Private Link Connection Issues (this change) | major |

All Zilliz changes: [timeline](https://rewindex.com/company/zilliz/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ice0fdc156b15d4 · Markdown: https://rewindex.com/change/ice0fdc156b15d4.md · JSON: https://rewindex.com/api/v1/changes/ice0fdc156b15d4 · Generated 2026-10-19T21:43:57.337Z