# Synthesia: Major incident: Login Issues

**Summary:** _summary pending_
## Part of an outage event

- [AWS outage, Jul 16, 2026: 27 vendors, 29 incidents](https://rewindex.com/events/2026-07-16-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −16 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS<br/>posted 08:44 UTC"]:::root
  before["Posted before AWS did<br/>2 vendors, 1 blamed AWS<br/>FusionAuth, Upstash"]:::blames
  root --> before
  h1["Within an hour<br/>2 vendors, 2 blamed AWS<br/>Coda, Grammarly"]:::blames
  root --> h1
  p0["Anthropic<br/>posted −5 min, did not name AWS"]:::timing
  root -.-> p0
  k0["GitHub, GitHub Copilot<br/>+12 h 21 min"]:::hop2
  p0 -->|"blamed Anthropic"| k0
  me["Synthesia (this incident)<br/>posted −16 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-16 08:27 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/fsvnn1mztmth](https://stspg.io/fsvnn1mztmth)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/qmdlhv2z5g3f@1ef7fbfd0b05
- Change 1 of 1 for this incident

Incident page (full timeline): [Login Issues](https://rewindex.com/company/synthesia/incidents/qmdlhv2z5g3f.md)
## What changed

**1. Added: Title**

```diff
+ Login Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-16 08:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 10:24 UTC
```

**6. Added: Affected components**

```diff
+ Editor
```

**7. Added: Update** (investigating) · 2026-07-16 08:27 UTC

```diff
+ We're currently experiencing an issue where login is unsuccessful, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information.  Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
```

**8. Added: Update** (investigating) · 2026-07-16 10:00 UTC

```diff
+ We are continuing to investigate the issue.
```

**9. Added: Update** (resolved) · 2026-07-16 10:24 UTC

```diff
+ This incident has been resolved. Thank you for your patience!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 08:27 UTC | Major incident: Login Issues (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icdad2498f6a042 · Markdown: https://rewindex.com/change/icdad2498f6a042.md · JSON: https://rewindex.com/api/v1/changes/icdad2498f6a042 · Generated 2026-10-19T21:43:53.687Z