# Shopify: Critical incident: Assets not loading for some Shopify services

**Summary:** Shopify reported a critical outage affecting CDN assets and access to Admin, Checkout and Storefront services for some merchants and customers. It started at 2021-06-08 10:24 UTC and was resolved at 2021-06-08 11:20 UTC, lasting 55 min; Shopify identified the problem but did not state a cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-06-08 10:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qyql2xlqzrt7](https://stspg.io/qyql2xlqzrt7)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/z8k4ztsb5mm6@3c505402cf52
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Assets not loading for some Shopify services
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-06-08 10:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-06-08 11:20 UTC
```

**6. Added: Affected components**

```diff
+ Admin, Checkout, Storefront
```

**7. Added: Update** (investigating) · 2021-06-08 10:24 UTC

```diff
+ Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.
```

**8. Added: Update** (investigating) · 2021-06-08 10:31 UTC

```diff
+ Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated
```

**9. Added: Update** (identified) · 2021-06-08 10:49 UTC

```diff
+ We have identified the problem impacting several Shopify services and are working on a fix.
```

**10. Added: Update** (resolved) · 2021-06-08 11:20 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-06-08 10:24 UTC | Critical incident: Assets not loading for some Shopify services (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icd173615be16d9 · Markdown: https://rewindex.com/change/icd173615be16d9.md · JSON: https://rewindex.com/api/v1/changes/icd173615be16d9 · Generated 2026-10-18T02:29:26.096Z