# Amplitude: Critical incident: EU data collection endpoint api.eu.amplitude.com is DOWN

**Summary:** Amplitude reported a critical outage at api.eu.amplitude.com, with possible event-submission errors and unavailable ingestion. The recorded start was 2026-04-12 08:24 UTC, though an update reported disruptions since 07:43 UTC; resolution was 2026-04-12 10:52 UTC, with a computed duration of 2 h 28 min. Auto-scaling was initiated and a fix implemented. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-12 08:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jpykcwbyksqc](https://stspg.io/jpykcwbyksqc)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)
- Versions: before (none: first archived) → after incident\_version:49/zlktj3t0441x@9c9dd9652ca9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ EU data collection endpoint api.eu.amplitude.com is DOWN
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-12 08:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-12 10:52 UTC
```

**6. Added: Affected components**

```diff
+ Data - Data Reception, Data Reception
```

**7. Added: Update** (investigating) · 2026-04-12 08:24 UTC

```diff
+ Since 2026-04-12 00:43 PT (07:43 UTC), the EU data collection endpoint (api.eu.amplitude.com) has been experiencing service disruptions. Customers sending event data to the EU endpoint may encounter errors, and data ingestion may be temporarily unavailable. Our team is actively investigating the source of the issue and working to restore normal operations. Auto-scaling measures have been initiated. We do not expect permanent data loss for events that are retried by client SDKs. No customer action is needed at this time beyond ensuring your SDKs are configured with retry logic. We will provide the next update by 2026-04-12 02:00 PT (09:00 UTC).
```

**8. Added: Update** (investigating) · 2026-04-12 09:52 UTC

```diff
+ We are continuing to investigate this issue
```

**9. Added: Update** (monitoring) · 2026-04-12 10:47 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-04-12 10:52 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-12 08:24 UTC | Critical incident: EU data collection endpoint api.eu.amplitude.com is DOWN (this change) | outage |

All Amplitude changes: [timeline](https://rewindex.com/company/amplitude/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icd018e4a1d718e · Markdown: https://rewindex.com/change/icd018e4a1d718e.md · JSON: https://rewindex.com/api/v1/changes/icd018e4a1d718e · Generated 2026-10-18T01:53:13.588Z