# LogRocket: Critical incident: Authentication Service Outage

**Summary:** LogRocket reported a critical Dashboard authentication outage starting 2021-04-20 16:38 UTC, preventing users from logging in because its authentication provider was experiencing an outage. It was marked resolved at 2021-04-20 20:51 UTC after 4 h 13 min; users appeared able to log in again, with monitoring continuing pending the provider’s confirmation of full restoration. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-04-20 16:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vn04kptdcybf](https://stspg.io/vn04kptdcybf)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)
- Versions: before (none: first archived) → after incident\_version:54/6j95d9phhr56@fcad898a26ce
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Authentication Service Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-04-20 16:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-04-20 20:51 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard
```

**7. Added: Update** (identified) · 2021-04-20 16:38 UTC

```diff
+ Our authentication provider is experiencing an outage, preventing authenticating and logging in to our dashboard.
```

**8. Added: Update** (resolved) · 2021-04-20 20:51 UTC

```diff
+ Dashboard users appear to be able to log in successfully again. We will continue monitoring the incident until our authentication provider reports that all functionality has been restored and provide any relevant updates.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-04-20 16:38 UTC | Critical incident: Authentication Service Outage (this change) | outage |

All LogRocket changes: [timeline](https://rewindex.com/company/logrocket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iccd6d3a7d2c9af · Markdown: https://rewindex.com/change/iccd6d3a7d2c9af.md · JSON: https://rewindex.com/api/v1/changes/iccd6d3a7d2c9af · Generated 2026-10-18T02:28:29.915Z