# Amplitude: Major incident: Custom Metrics – Metric Details Page Unavailable

**Summary:** Amplitude reported a major outage affecting the Custom Metrics metric details page, which could fail to load or display an error. The incident started at 2026-07-13 11:41 UTC and was resolved at 2026-07-13 14:59 UTC, lasting 3 h 17 min. A deployed fix restored normal loading; no data was lost. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-13 11:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v63csvvm93cy](https://stspg.io/v63csvvm93cy)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)
- Versions: before (none: first archived) → after incident\_version:49/dnkrkxz4ym8m@c7d6358263cf
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Custom Metrics – Metric Details Page Unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-13 11:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-13 14:59 UTC
```

**6. Added: Affected components**

```diff
+ Analytics - Web Reporting, Web Reporting
```

**7. Added: Update** (investigating) · 2026-07-13 11:41 UTC

```diff
+ Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.
```

**8. Added: Update** (identified) · 2026-07-13 14:05 UTC

```diff
+ We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.
```

**9. Added: Update** (monitoring) · 2026-07-13 14:32 UTC

```diff
+ A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.
```

**10. Added: Update** (resolved) · 2026-07-13 14:59 UTC

```diff
+ The incident has been resolved and the Custom Metrics metrics details page displays normally now.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-13 11:41 UTC | Major incident: Custom Metrics – Metric Details Page Unavailable (this change) | outage |

All Amplitude changes: [timeline](https://rewindex.com/company/amplitude/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icc595418f98621 · Markdown: https://rewindex.com/change/icc595418f98621.md · JSON: https://rewindex.com/api/v1/changes/icc595418f98621 · Generated 2026-10-18T00:05:04.659Z