# Secureframe: Major incident: Secureframe Not Reachable

**Summary:** Secureframe reported a major outage affecting its API and Web Application, preventing customers from loading part or all of Secureframe. It started at 2022-11-30 23:15 UTC and was resolved at 2022-12-01 00:05 UTC, lasting 49 min. Secureframe attributed the outage to an upstream provider, which resolved the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-11-30 23:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tq1r2jy03f8h](https://stspg.io/tq1r2jy03f8h)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/mvsltqnzqscg@3d30be9b9f4e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Secureframe Not Reachable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-11-30 23:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-12-01 00:05 UTC
```

**6. Added: Affected components**

```diff
+ API, Web Application
```

**7. Added: Update** (identified) · 2022-11-30 23:15 UTC

```diff
+ We have received reports of customers not being able to load part or all of Secureframe. We are investigating. This is due to an upstream provider outage. We are monitoring those systems.
```

**8. Added: Update** (monitoring) · 2022-11-30 23:29 UTC

```diff
+ This issue has been resolved by the upstream provider, we will continue to monitor the application's performance. Application performance should be normal for all users at this time.
```

**9. Added: Update** (resolved) · 2022-12-01 00:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-11-30 23:15 UTC | Major incident: Secureframe Not Reachable (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icc16e47cbf4aef · Markdown: https://rewindex.com/change/icc16e47cbf4aef.md · JSON: https://rewindex.com/api/v1/changes/icc16e47cbf4aef · Generated 2026-10-18T02:54:55.053Z