# Mapbox: Major incident: Authentication errors on Matrix, Optimization, and Directions APIs

**Summary:** Mapbox reported a major incident involving HTTP 401 authentication errors for some Matrix, Optimization, and Directions API users in some regions. The recorded start is 2024-01-25 23:10 UTC and resolution is 2024-01-25 12:30 UTC; these timestamps conflict, and duration is unknown. Mapbox said the issue was identified and resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-01-25 23:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zp09g067h4zl](https://stspg.io/zp09g067h4zl)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)
- Versions: before (none: first archived) → after incident\_version:196/xx9jnypchdy0@66164fc09192
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Authentication errors on Matrix, Optimization, and Directions APIs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-25 23:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-25 12:30 UTC
```

**6. Added: Update** (resolved) · 2024-01-25 12:30 UTC

```diff
+ Between approximately 12:15UTC and 13:50UTC on 2023-01-025, some users of the Matrix, Optimization, and Directions API in some regions may have received HTTP 401 authentication errors while using the services.  The issue has been identified and resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-25 23:10 UTC | Major incident: Authentication errors on Matrix, Optimization, and Directions APIs (this change) | outage |

All Mapbox changes: [timeline](https://rewindex.com/company/mapbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icbf2640934ce0b · Markdown: https://rewindex.com/change/icbf2640934ce0b.md · JSON: https://rewindex.com/api/v1/changes/icbf2640934ce0b · Generated 2026-10-18T02:31:26.578Z