# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-11-19 15:09 UTC · Detected: 2026-10-18 05:13 UTC
- [Source: https://status.salesforce.com/incidents/20003470](https://status.salesforce.com/incidents/20003470)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003470@8482eaba91d6
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003470.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-19 15:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-19 16:15 UTC
```

**6. Added: Affected components**

```diff
+ 81 instances, Core Service
```

**7. Added: Update** (update) · 2025-11-19 17:31 UTC

```diff
+ At 15:09 UTC, we noted extreme slowness, integration timeouts, and login failures with Salesforce services. The service has been restored at 16:15 UTC. We will continue to monitor the environment to ensure stability and prevent a recurrence. We apologize for any inconvenience this issue may have caused you and your business. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-19 15:09 UTC | Major incident: Service Disruption: Core Service (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icbb9981715cc63 · Markdown: https://rewindex.com/change/icbb9981715cc63.md · JSON: https://rewindex.com/api/v1/changes/icbb9981715cc63 · Generated 2026-10-18T10:23:40.384Z