# New Relic: Major incident: APM UI Irregularities

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-05 09:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6rwgvfdmmnw9](https://stspg.io/6rwgvfdmmnw9)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/4lrm079h36nm@cd4d757016d7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ APM UI Irregularities
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-05 09:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-05 10:38 UTC
```

**6. Added: Affected components**

```diff
+ APM : US, UI : US - APM : US
```

**7. Added: Update** (investigating) · 2024-12-05 09:38 UTC

```diff
+ We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
```

**8. Added: Update** (investigating) · 2024-12-05 09:42 UTC

```diff
+ We are investigating a potential service interruption that may impact some customers. Some customers may be experiencing issues with APM monitoring/tools not displaying data. Please continue to monitor this page for updates.
```

**9. Added: Update** (resolved) · 2024-12-05 10:38 UTC

```diff
+ Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data   We have investigated and resolved this service interruption and impacted services have returned to normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-05 09:38 UTC | Major incident: APM UI Irregularities (this change) | outage |

All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icb9598995677aa · Markdown: https://rewindex.com/change/icb9598995677aa.md · JSON: https://rewindex.com/api/v1/changes/icb9598995677aa · Generated 2026-10-18T00:38:46.750Z