# Pipedream: Major incident: string.com temporarily unable to respond to chats

**Summary:** Pipedream reported a major outage preventing string.com from responding to chats, starting 2026-10-05 17:58 UTC and resolved at 2026-10-05 18:32 UTC after 34 min. The vendor investigated an issue with its Anthropic account and confirmed chats were restored; all pipedream.com services and workflows were expected to be unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-05 17:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h6r53cjbc81n](https://stspg.io/h6r53cjbc81n)
- [Company: Pipedream](https://rewindex.com/company/pipedream.md)
- Versions: before (none: first archived) → after incident\_version:61/zrdnyp32r0xd@97b2b915c24a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ string.com temporarily unable to respond to chats
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-05 17:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-05 18:32 UTC
```

**6. Added: Affected components**

```diff
+ Frontend - Pipedream, Pipedream
```

**7. Added: Update** (investigating) · 2026-10-05 17:58 UTC

```diff
+ We're investigating an issue with our Anthropic account that powers string.com chats. All pipedream.com services and workflows should be unaffected.
```

**8. Added: Update** (resolved) · 2026-10-05 18:32 UTC

```diff
+ string.com chats are working, and service has been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-05 17:58 UTC | Major incident: string.com temporarily unable to respond to chats (this change) | outage |

All Pipedream changes: [timeline](https://rewindex.com/company/pipedream/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icb75b2f50e24ef · Markdown: https://rewindex.com/change/icb75b2f50e24ef.md · JSON: https://rewindex.com/api/v1/changes/icb75b2f50e24ef · Generated 2026-10-18T00:37:16.964Z