# Elastic Cloud: Major incident: Increased error rates for microsoft-multilingual-e5-large

**Summary:** Elastic Cloud reported a major incident starting 2026-08-13 08:32 UTC, lasting 4 days 3 h, with search embedding failures for microsoft-multilingual-e5-large due to upstream provider issues. Resolved 2026-08-17 11:40 UTC, the model was retired from Elastic Inference Service; requests now return errors, and customers must create custom inference endpoints using their own API keys. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-13 08:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gwddkvwr42lr](https://stspg.io/gwddkvwr42lr)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/rwgd4sknzdcb@feddf40df491
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rates for microsoft-multilingual-e5-large
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-13 08:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-17 11:40 UTC
```

**6. Added: Update** (investigating) · 2026-08-13 08:32 UTC

```diff
+ We are seeing elevated error rates from the upstream provider for the microsoft-multilingual-e5-large embedding model. Search embedding requests to this model may fail. We are investigating
```

**7. Added: Update** (investigating) · 2026-08-13 14:45 UTC

```diff
+ We're seeing some improvement in availability but are continuing to monitor the situation. We will follow up with more information in due course.
```

**8. Added: Update** (monitoring) · 2026-08-13 18:26 UTC

```diff
+ Unfortunately, we can no longer support the E5 Multilingual Large model on the Elastic Inference Service due to continued upstream provider issues. Any customers requiring this model should set up custom inference endpoints using their own API keys.
```

**9. Added: Update** (resolved) · 2026-08-17 11:40 UTC

```diff
+ The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-13 08:32 UTC | Major incident: Increased error rates for microsoft-multilingual-e5-large (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/icad232e1dbe2d2 · Markdown: https://rewindex.com/change/icad232e1dbe2d2.md · JSON: https://rewindex.com/api/v1/changes/icad232e1dbe2d2 · Generated 2026-10-18T02:54:10.937Z