# Jupyter (Anaconda): Major incident: Anaconda.cloud login issues

**Summary:** Some users could not log in to anaconda.cloud during a major-impact incident starting 2024-01-25 18:18 UTC and resolved at 2024-01-25 21:44 UTC, lasting 3 h 25 min. The vendor completed a fix and confirmed all users should be able to log in. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-01-25 18:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wf4yfy3fspzb](https://stspg.io/wf4yfy3fspzb)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/pykqgxzhn3sv@bfdf18724a4c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Anaconda.cloud login issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-25 18:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-25 21:44 UTC
```

**6. Added: Affected components**

```diff
+ AI Platform Application - anaconda.com/app, Anaconda.cloud - Anaconda.cloud Frontend Website
```

**7. Added: Update** (investigating) · 2024-01-25 18:18 UTC

```diff
+ We are investigating reports of some users being unable to login visiting anaconda.cloud.  We are working on a resolution and will update this incident when new information is available.
```

**8. Added: Update** (investigating) · 2024-01-25 19:27 UTC

```diff
+ We are continuing to investigate the cause of the login issues.
```

**9. Added: Update** (identified) · 2024-01-25 21:08 UTC

```diff
+ We have identified the issue, and are working on deploying a fix.
```

**10. Added: Update** (monitoring) · 2024-01-25 21:15 UTC

```diff
+ A fix has been completed and we are monitoring to make sure there are no further issues.
```

**11. Added: Update** (resolved) · 2024-01-25 21:44 UTC

```diff
+ The incident has been resolved, all users should now be able to log in to anaconda.cloud
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-25 18:18 UTC | Major incident: Anaconda.cloud login issues (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icac50790dc6b5f · Markdown: https://rewindex.com/change/icac50790dc6b5f.md · JSON: https://rewindex.com/api/v1/changes/icac50790dc6b5f · Generated 2026-10-18T02:31:51.035Z