# Lever: Major incident: Incorrect counts for candidates in pipeline stages

**Summary:** Lever reported a major incident showing incorrect candidate pipeline-stage counts across multiple customer accounts, affecting Hire and LeverTRM - Hire in EU and Global Data Centers. Candidate profile indexing stopped due to a service outage; service was restored and affected data backfilled. The incident ran from 2026-01-05 17:00 UTC to 2026-01-12 18:26 UTC, lasting 7 days 1 h. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-05 17:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xzsvssqmwz1z](https://stspg.io/xzsvssqmwz1z)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/8jxkq4jq142m@1d0264b13442
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Incorrect counts for candidates in pipeline stages
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-05 17:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-12 18:26 UTC
```

**6. Added: Affected components**

```diff
+ EU Data Center - LeverTRM - Hire, Global Data Center - LeverTRM - Hire, Hire
```

**7. Added: Update** (investigating) · 2026-01-05 17:00 UTC

```diff
+ On 1/5/2025 at approximately 7am PST/PDT We were made aware of an issue where the Lever UI is showing incorrect counts for candidates in pipeline stages across multiple customer accounts. We are currently investigating the issue and will provide updates as soon as possible.
```

**8. Added: Update** (investigating) · 2026-01-06 17:02 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-01-06 19:36 UTC

```diff
+ We have identified that candidate profile changes stopped indexing around 12:00am PST/PDT on 1/5/2025 due to a service outage. The service was brought back online at approximately 11:20am PST/PDT on 1/6/2025 and new changes should be indexed correctly moving forward. We are working on a complete fix to update the affected profile data for the backlog of changes that occurred since 12:00am PST/PDT on 1/5/2025. New updates will be provided as we continue to remediate the issue.
```

**10. Added: Update** (monitoring) · 2026-01-07 20:54 UTC

```diff
+ A fix has been implemented to backfill affected candidate profile data from 12am PST/PDT on 1/5/2025 until 11:20am PST/PDT on 1/6/2025. All counts for candidates in pipeline stages and profile data should be reflected correctly now. We are continuing to monitor the effectiveness of the fix. A Root Cause Analysis (RCA) will be published when available.
```

**11. Added: Update** (resolved) · 2026-01-12 18:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-05 17:00 UTC | Major incident: Incorrect counts for candidates in pipeline stages (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ica5c7ca3601404 · Markdown: https://rewindex.com/change/ica5c7ca3601404.md · JSON: https://rewindex.com/api/v1/changes/ica5c7ca3601404 · Generated 2026-10-18T02:55:17.016Z