# Wasabi: Major incident: System Errors in AP-NORTHEAST-2 Region

**Summary:** Wasabi recorded a major outage in AP-Northeast-2 (Osaka), starting 2025-04-08 14:41 UTC and resolved at 2025-04-08 15:23 UTC (42 min). Its postmortem separately reported service unavailability on 08 April 2025 from 14:13 UTC to approximately 14:39 UTC, caused by an internal routing issue that impaired processing of incoming customer requests. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-04-08 14:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4m6gbtpnwxhj](https://stspg.io/4m6gbtpnwxhj)
- [Company: Wasabi](https://rewindex.com/company/wasabi.md)
- Versions: before (none: first archived) → after incident\_version:88/ft4ftj8ddqbt@d2a4bf06135b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ System Errors in AP-NORTHEAST-2 Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-04-08 14:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-08 15:23 UTC
```

**6. Added: Affected components**

```diff
+ AP-Northeast-2 (Osaka)
```

**7. Added: Update** (investigating) · 2025-04-08 14:41 UTC

```diff
+ We are currently investigating system errors in our AP-NORTHEAST-2 region. Our team is working to isolate the issue and provide a resolution.
```

**8. Added: Update** (monitoring) · 2025-04-08 14:45 UTC

```diff
+ We have identified and resolved the issue. All affected resources are back in service. We are currently monitoring the status.  If you see any error, please reach out to support@wasabi.com for assistance.
```

**9. Added: Update** (resolved) · 2025-04-08 15:23 UTC

```diff
+ This incident has been resolved.
```

**10. Added: Update** (postmortem) · 2025-04-11 15:05 UTC

```diff
+ On 08 April 2025 from 14:13 UTC to approximately 14:39 UTC, Wasabi services in our Osaka \(ap-northeast-2\) region was unavailable due to an internal routing issue which impacted the region's ability to process incoming customer requests. At 14:13 UTC, our Operations Team was notified by our internal monitoring service that customer traffic was being impacted within the region. Upon investigation, it was found that internal DNS routing within the ap-northeast-2 region was failing to resolve internal hosts. Wasabi's Operations Team re-deployed the DNS stack and once re-deployment was completed at 14:39 UTC, customer connections to the region was restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-08 14:41 UTC | Major incident: System Errors in AP-NORTHEAST-2 Region (this change) | outage |

All Wasabi changes: [timeline](https://rewindex.com/company/wasabi/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ica43289c711b11 · Markdown: https://rewindex.com/change/ica43289c711b11.md · JSON: https://rewindex.com/api/v1/changes/ica43289c711b11 · Generated 2026-10-18T03:34:01.270Z