# GitLab: Major incident: 500 errors across several REST and GraphQL API endpoints

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-17 08:18 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69b90e38f71ca90595aa3812](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69b90e38f71ca90595aa3812)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/69b90e38f71ca90595aa3812@ba7c6b5e3e72
- Change 1 of 1 for this incident

Incident page (full timeline): [500 errors across several REST and GraphQL API endpoints](https://rewindex.com/company/gitlab/incidents/69b90e38f71ca90595aa3812.md)
## What changed

**1. Added: Title**

```diff
+ 500 errors across several REST and GraphQL API endpoints
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-17 08:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-17 20:40 UTC
```

**6. Added: Affected components**

```diff
+ API
```

**7. Added: Update** (identified) · 2026-03-17 08:18 UTC

```diff
+ We have identified a code change that provokes 500 errors for API requests. We are currently reverting the change. Workaround in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21573
```

**8. Added: Update** (identified) · 2026-03-17 09:27 UTC

```diff
+ The revert change has been merged, users will still experience 500 errors until the fix reaches production. We estimate it will be fully deployed at the end of EMEA day. More details in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21573
```

**9. Added: Update** (identified) · 2026-03-17 12:31 UTC

```diff
+ The fix has now reached Canary environment, users can enable it by clicking "Next" at https://next.gitlab.com/ until the fix reaches production. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21573
```

**10. Added: Update** (monitoring) · 2026-03-17 15:22 UTC

```diff
+ The fix has reached production and users should not experience 500 errors on API calls. We will be monitoring the fix before marking this incident as Resolved. More details https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21573
```

**11. Added: Update** (resolved) · 2026-03-17 20:40 UTC

```diff
+ Our metrics indicate this is now fixed. We will now be marking this as resolved. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21573
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-17 08:18 UTC | Major incident: 500 errors across several REST and GraphQL API endpoints (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic9f2f53c7b4993 · Markdown: https://rewindex.com/change/ic9f2f53c7b4993.md · JSON: https://rewindex.com/api/v1/changes/ic9f2f53c7b4993 · Generated 2026-10-18T12:19:10.218Z