# Crusoe: Major incident: Managed Inference Services Inaccessible - Foundry and BYOM

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-10 14:41 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/l58vhj2mlhk5](https://stspg.io/l58vhj2mlhk5)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)
- Versions: before (none: first archived) → after incident\_version:709/yqvc4v9yg07n@b257ddfbb018
- Change 1 of 1 for this incident

Incident page (full timeline): [Managed Inference Services Inaccessible - Foundry and BYOM](https://rewindex.com/company/crusoe/incidents/yqvc4v9yg07n.md)
## What changed

**1. Added: Title**

```diff
+ Managed Inference Services Inaccessible - Foundry and BYOM
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-10 14:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-10 18:19 UTC
```

**6. Added: Update** (investigating) · 2026-05-10 14:41 UTC

```diff
+ We are investigating an issue affecting access to Crusoe Managed Inference, including Intelligence Foundry and Bring Your Own Model (BYOM). Customers may be unable to reach inference endpoints or send requests to the service. Engineering is actively working on recovery. We will provide an update when more information is available.
```

**7. Added: Update** (resolved) · 2026-05-10 18:19 UTC

```diff
+ Service has been fully restored. We have identified the root cause and are taking steps to prevent recurrence.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-10 14:41 UTC | Major incident: Managed Inference Services Inaccessible - Foundry and BYOM (this change) | major |

All Crusoe changes: [timeline](https://rewindex.com/company/crusoe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic98b109e87ddc9 · Markdown: https://rewindex.com/change/ic98b109e87ddc9.md · JSON: https://rewindex.com/api/v1/changes/ic98b109e87ddc9 · Generated 2026-10-19T23:13:28.809Z