# Netlify: Critical incident: Agent Runner failures on new projects

**Summary:** Netlify reported a critical Agent Runners outage affecting builds for some newly created projects, starting 2026-05-05 20:53 UTC and lasting 2 h 19 min. A fix was implemented by 2026-05-05 21:58 UTC, and the incident was resolved at 2026-05-05 23:12 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-05 20:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jpl42nttxf6s](https://stspg.io/jpl42nttxf6s)
- [Company: Netlify](https://rewindex.com/company/netlify.md)
- Versions: before (none: first archived) → after incident\_version:198/qq4vfhmjht8h@55d48724ee31
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Agent Runner failures on new projects
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-05 20:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-05 23:12 UTC
```

**6. Added: Affected components**

```diff
+ Agent Runners
```

**7. Added: Update** (investigating) · 2026-05-05 20:53 UTC

```diff
+ We are investigating increased Agent Runner failures affecting builds for some newly created projects. We will share updates as we learn more.
```

**8. Added: Update** (monitoring) · 2026-05-05 21:58 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-05-05 23:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-05 20:53 UTC | Critical incident: Agent Runner failures on new projects (this change) | outage |

All Netlify changes: [timeline](https://rewindex.com/company/netlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic970846886d88b · Markdown: https://rewindex.com/change/ic970846886d88b.md · JSON: https://rewindex.com/api/v1/changes/ic970846886d88b · Generated 2026-10-18T00:58:19.010Z