# Terraform Cloud (HCP): Critical incident: Infragraph Service and UI down

**Summary:** Terraform Cloud (HCP) reported a critical outage of the Infragraph Service and UI starting 2026-08-05 15:11 UTC. Engineering implemented a fix and confirmed normal operation at 2026-08-05 15:39 UTC; the reported duration was 27 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-05 15:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.hashicorp.com/incidents/01KZ97P3J2GBW60P0SQ3FR557H](https://status.hashicorp.com/incidents/01KZ97P3J2GBW60P0SQ3FR557H)
- [Company: Terraform Cloud (HCP)](https://rewindex.com/company/terraform-cloud-hcp.md)
- Versions: before (none: first archived) → after incident\_version:212/01KZ97P3J2GBW60P0SQ3FR557H@dffb65b01bd1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Infragraph Service and UI down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-05 15:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-05 15:39 UTC
```

**6. Added: Update** (investigating) · 2026-08-05 15:11 UTC

```diff
+ We are aware of and investigating reports of degraded performance. Our team is working to identify and resolve the issue. We will post updates with more information as it becomes available.
```

**7. Added: Update** (monitoring) · 2026-08-05 15:28 UTC

```diff
+ Our Engineering team has implemented a fix to resolve the issue. We are monitoring the situation closely and will post an update as soon as the issue is fully resolved.
```

**8. Added: Update** (resolved) · 2026-08-05 15:39 UTC

```diff
+ Our Engineering team has resolved the issue. These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-05 15:11 UTC | Critical incident: Infragraph Service and UI down (this change) | outage |

All Terraform Cloud (HCP) changes: [timeline](https://rewindex.com/company/terraform-cloud-hcp/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic93eae6a1e5e98 · Markdown: https://rewindex.com/change/ic93eae6a1e5e98.md · JSON: https://rewindex.com/api/v1/changes/ic93eae6a1e5e98 · Generated 2026-10-18T01:30:20.520Z