# Apollo.io: Critical incident: Investigating — Slow performance across Apollo

**Summary:** Apollo.io reported a critical incident causing slow page loads and searches across the app, with no data affected. It started at 2026-08-07 12:33 UTC and was resolved at 2026-08-07 12:51 UTC, lasting 18 min. Apollo attributed the slowdown to a CDN provider issue that was resolved, restoring normal performance. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-07 12:33 UTC · Detected: 2026-10-17 18:22 UTC
- Source: n/a
- [Company: Apollo.io](https://rewindex.com/company/apollo-io.md)
- Versions: before (none: first archived) → after incident\_version:234/999480@bc0ef89e62ac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Investigating — Slow performance across Apollo
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-07 12:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-07 12:51 UTC
```

**6. Added: Update** (downtime) · 2026-08-07 12:33 UTC

```diff
+ We're seeing slower than normal load times across the app and are actively investigating. You may notice pages taking longer to load or searches responding slowly. No data is affected.
```

**7. Added: Update** (degraded) · 2026-08-07 12:47 UTC

```diff
+ Services are back up, but performance is still degraded while we work on a full recovery. You may continue to see slower load times in the meantime. We're actively working to bring everything back to normal and will post another update shortly.
```

**8. Added: Update** (resolved) · 2026-08-07 12:51 UTC

```diff
+ Resolved - Slow performance across Apollo This incident has been resolved. All services are fully restored and performance is back to normal. The slowdown was caused by an issue with our CDN provider, which has since been resolved. We apologize for any disruption and thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-07 12:33 UTC | Critical incident: Investigating — Slow performance across Apollo (this change) | degradation |

All Apollo.io changes: [timeline](https://rewindex.com/company/apollo-io/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic8fdafa20d2ff2 · Markdown: https://rewindex.com/change/ic8fdafa20d2ff2.md · JSON: https://rewindex.com/api/v1/changes/ic8fdafa20d2ff2 · Generated 2026-10-18T02:53:42.827Z