# Cloudinary: Major incident: VIESUS™ Automatic Image Enhancement is currently down.

**Summary:** Cloudinary’s major VIESUS™ Automatic Image Enhancement add-on outage was logged at 2025-06-30 07:14 UTC; its initial update reported outages since June 30th 2025 00:00 UTC. A fix was implemented at 06-30 08:01 UTC, and the incident was resolved at 2025-06-30 11:50 UTC; the recorded duration was 4 h 36 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-30 07:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lfjgltrs2z2d](https://stspg.io/lfjgltrs2z2d)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/16ys9xh3kfyn@dc7bad8398d9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ VIESUS™ Automatic Image Enhancement is currently down.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-30 07:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-30 11:50 UTC
```

**6. Added: Affected components**

```diff
+ Third-Party - Add-ons
```

**7. Added: Update** (investigating) · 2025-06-30 07:14 UTC

```diff
+ Starting June 30th 2025 00:00 UTC we've been encountering outages with the VIESUS™ Automatic Image Enhancement add-on. Our team is actively investigating the root cause and working on a resolution. We appreciate your patience as we address this issue.
```

**8. Added: Update** (monitoring) · 2025-06-30 08:01 UTC

```diff
+ A fix has been implemented, and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-06-30 11:50 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-30 07:14 UTC | Major incident: VIESUS™ Automatic Image Enhancement is currently down. (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic8d4cb4ce597a1 · Markdown: https://rewindex.com/change/ic8d4cb4ce597a1.md · JSON: https://rewindex.com/api/v1/changes/ic8d4cb4ce597a1 · Generated 2026-10-18T01:30:29.273Z