# SurveyMonkey: Major incident: Audience Preview Page is not responding

**Summary:** SurveyMonkey’s Audience Preview Page was not responding in a major incident that started at 2026-09-24 12:16 UTC and was resolved at 2026-09-24 15:32 UTC, lasting 3 h 16 min. The vendor reported that Engineering was investigating, but stated no cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-24 12:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/n57t3xgl5ym0](https://stspg.io/n57t3xgl5ym0)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)
- Versions: before (none: first archived) → after incident\_version:262/5p3q6y1d4jcy@64ff49b17ddf
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Audience Preview Page is not responding
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-24 12:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-24 15:32 UTC
```

**6. Added: Affected components**

```diff
+ SurveyMonkey
```

**7. Added: Update** (investigating) · 2026-09-24 12:16 UTC

```diff
+ We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.
```

**8. Added: Update** (resolved) · 2026-09-24 15:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-24 12:16 UTC | Major incident: Audience Preview Page is not responding (this change) | outage |

All SurveyMonkey changes: [timeline](https://rewindex.com/company/surveymonkey/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic8a7fb60bf6158 · Markdown: https://rewindex.com/change/ic8a7fb60bf6158.md · JSON: https://rewindex.com/api/v1/changes/ic8a7fb60bf6158 · Generated 2026-10-18T00:37:21.847Z