# InfluxData (InfluxDB Cloud): Critical incident: Degraded Query Performance and High Error Rates – AWS EU-Central Serverless

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-10-28 09:23 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/5m2h149kmfhf](https://stspg.io/5m2h149kmfhf)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)
- Versions: before (none: first archived) → after incident\_version:738/6219wtkx3jnk@450e6a9e0a3c
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded Query Performance and High Error Rates – AWS EU-Central Serverless](https://rewindex.com/company/influxdata/incidents/6219wtkx3jnk.md)
## What changed

**1. Added: Title**

```diff
+ Degraded Query Performance and High Error Rates – AWS EU-Central Serverless
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-28 09:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-28 16:05 UTC
```

**6. Added: Affected components**

```diff
+ API Queries, API Writes, Cloud Serverless: AWS, EU-Central - API Queries, Cloud Serverless: AWS, EU-Central - API Writes
```

**7. Added: Update** (investigating) · 2025-10-28 09:23 UTC

```diff
+ We are still seeing Degraded performance in the region and some queries are failing. We are continuing to investigate and will post further updates.
```

**8. Added: Update** (investigating) · 2025-10-28 09:27 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2025-10-28 10:03 UTC

```diff
+ We are working on the issue, we can see writes are starting to fail.
```

**10. Added: Update** (investigating) · 2025-10-28 10:44 UTC

```diff
+ Writes in this cluster has been restored, we are working on further to restore the read issues.
```

**11. Added: Update** (investigating) · 2025-10-28 13:05 UTC

```diff
+ A fix has been applied and error rates are on decline. We will continue to monitor the issue.
```

**12. Added: Update** (investigating) · 2025-10-28 14:41 UTC

```diff
+ Services continue to look healthy. We are continuing to monitor for further issues.
```

**13. Added: Update** (resolved) · 2025-10-28 16:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-28 09:23 UTC | Critical incident: Degraded Query Performance and High Error Rates – AWS EU-Central Serverless (this change) | critical |

All InfluxData (InfluxDB Cloud) changes: [timeline](https://rewindex.com/company/influxdata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic85950f61692e4 · Markdown: https://rewindex.com/change/ic85950f61692e4.md · JSON: https://rewindex.com/api/v1/changes/ic85950f61692e4 · Generated 2026-10-20T00:48:45.370Z