# Contentstack: Major incident: Contentstack – Azure EU – Publishing and Webhook Delays

**Summary:** _summary pending_
## Part of an outage event

- [Google Cloud us-central1 outage, Sep 1, 2026: 47 vendors, 54 incidents](https://rewindex.com/events/2026-09-01-google-cloud-us-central1)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h 39 min vs Google Cloud’s own post)

```mermaid
flowchart LR
  root["Google Cloud us-central1<br/>posted 14:42 UTC"]:::root
  h1["Within an hour<br/>8 vendors, 8 blamed Google Cloud<br/>Pinecone, Elastic Cloud, FullStory +5"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>6 vendors, 6 blamed Google Cloud<br/>Apollo GraphQL, Temporal Cloud, Clerk +3"]:::blames
  root --> h4
  p0["GitHub<br/>posted +18 min, did not name Google Cloud"]:::timing
  root -.-> p0
  k0["Bolt.new<br/>+24 min"]:::hop2
  p0 -->|"blamed GitHub"| k0
  p1["Twilio<br/>posted +1 h 42 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["Gorgias, Iterable<br/>+2 h 23 min to +2 h 37 min"]:::hop2
  p1 -->|"blamed Twilio"| k1
  me["Contentstack (this incident)<br/>posted +1 h 39 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-01 16:20 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/rgbdhkglmqzj](https://stspg.io/rgbdhkglmqzj)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)
- Versions: before (none: first archived) → after incident\_version:728/5kb9nyt5ldj9@7e4f1e3cfa7f
- Change 1 of 1 for this incident

Incident page (full timeline): [Contentstack – Azure EU – Publishing and Webhook Delays](https://rewindex.com/company/contentstack/incidents/5kb9nyt5ldj9.md)
## What changed

**1. Added: Title**

```diff
+ Contentstack – Azure EU – Publishing and Webhook Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 16:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 17:11 UTC
```

**6. Added: Affected components**

```diff
+ Content Management API, Microsoft Azure EU Region - Content Management API, Microsoft Azure EU Region - Webhook Dispatcher, Webhook Dispatcher
```

**7. Added: Update** (investigating) · 2026-09-01 16:20 UTC

```diff
+ We are currently investigating an issue affecting content publishing and webhook delivery in the Azure EU region. During this time, users may experience delays when publishing content and in webhook delivery. Content delivery of already-published content remains unaffected, and other regions remain unaffected. Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
```

**8. Added: Update** (identified) · 2026-09-01 16:29 UTC

```diff
+ The root cause of the issue affecting content publishing and webhook delivery in the Azure EU region has been identified. Our engineering team is currently implementing a fix to restore normal service. Content delivery of already-published content remains unaffected, and other regions remain unaffected. Customer Action: No action is required from customers at this time. We will share our next update as soon as we have more information. If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
```

**9. Added: Update** (monitoring) · 2026-09-01 16:57 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2026-09-01 17:01 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2026-09-01 17:11 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 16:20 UTC | Major incident: Contentstack – Azure EU – Publishing and Webhook Delays (this change) | major |

All Contentstack changes: [timeline](https://rewindex.com/company/contentstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic729edb710fb3d · Markdown: https://rewindex.com/change/ic729edb710fb3d.md · JSON: https://rewindex.com/api/v1/changes/ic729edb710fb3d · Generated 2026-10-19T23:13:07.559Z