# Hex: Major incident: Inputs not reacting on some published apps

**Summary:** Hex reported a major Main site incident where inputs were not reacting on some published apps using the pre-run cells in the background feature. It started at 2025-04-25 13:20 UTC and lasted 2 h 55 min, resolving at 2025-04-25 16:15 UTC; a fix was implemented at 04-25 15:35 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-04-25 13:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7c8ldm83kv1x](https://stspg.io/7c8ldm83kv1x)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/b6tymt45xv23@92513ed07979
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Inputs not reacting on some published apps
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-25 13:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-25 16:15 UTC
```

**6. Added: Affected components**

```diff
+ Main site
```

**7. Added: Update** (identified) · 2025-04-25 13:20 UTC

```diff
+ We've identified an issue with published apps using the pre-run cells in the background feature and are working on implementing a fix.
```

**8. Added: Update** (monitoring) · 2025-04-25 15:35 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-04-25 16:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-25 13:20 UTC | Major incident: Inputs not reacting on some published apps (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic6f40e6818bfd0 · Markdown: https://rewindex.com/change/ic6f40e6818bfd0.md · JSON: https://rewindex.com/api/v1/changes/ic6f40e6818bfd0 · Generated 2026-10-18T02:54:53.927Z